Refund policy

The short version

Downloaded itineraries can't be refunded, because once you've downloaded it you have the entire product. Custom planning is fully refundable right up until I start work. If something has genuinely gone wrong, email me. I'd rather fix it than argue about it.

Pre-made itineraries · $9.99

These are instant digital downloads. By completing the purchase you're asking for immediate access and acknowledging that the right to a refund ends once the PDF has been downloaded. This is disclosed here and on every product page before you pay.

I will always refund, no argument, if:

• The download failed and I can't get the file to you.
• You were charged more than once for the same plan.
• You received a different itinerary from the one you paid for.
• The file is corrupted or won't open.

Email ianalsopp@gmail.com with your Stripe receipt and I'll sort it the same day.

Custom travel planning · $99

• Before I start work: full refund, no questions asked.
• While the plan is being built: a partial refund reflecting the work already done. I'll tell you the figure before you decide.
• After the plan is delivered: no refund, but one round of revisions is included, and I'd rather use it to make the plan right. Tell me what's wrong and I'll rework it.

Submitting a brief is free and commits you to nothing. Nothing is charged until we've both agreed the trip is one I can plan well.

What a refund doesn't cover

A plan is not a booking. Refunds relate only to what you paid me. Flights, hotels, tours and transfers are bought by you, directly from those suppliers, under their own cancellation terms. I have no ability to refund them or claim on your behalf. This is exactly why travel insurance is worth having.

Chargebacks

If you're unhappy, please email me first. I'm one person and I answer quickly. A conversation resolves things faster than a bank dispute, and I've yet to meet a problem I wouldn't rather just fix.